FAQs
Find answers to common questions about our industrial automation products, ordering process, shipping, and technical support. Our FAQs provide clear guidance to help you quickly resolve any issues and make informed decisions.
Why Choose AutoNex & How to Contact Us
What makes AutoNex Controls a reliable supplier?
We provide 100% genuine automation components, competitive pricing, and professional technical support to ensure your systems run smoothly.
Which products do you specialize in?
We supply a wide range of industrial automation parts, including PLC modules, DCS components, Bently Nevada spare parts, and more.
How can I inquire about a product?
Simply use the contact form on our website, email our sales team, or message us directly. We respond promptly with quotes and technical guidance.
Do you serve international customers?
Yes, we ship globally and have experience supporting clients in multiple countries with timely logistics and customs assistance.
Returns, Warranty & Support
What is your return policy?
We offer hassle-free 7-day returns. If a product is defective or not as expected, you can request a refund or replacement.
Do your products come with a warranty?
Yes, all items come with a 1-year warranty to guarantee reliability and peace of mind.
How can I get technical support after purchase?
Our support team is available 24/7 to provide guidance, troubleshooting, and advice for all automation components.
What should I do if a product arrives damaged?
Contact our team immediately with photos and details. We will arrange a replacement or refund quickly.